

Frequently Asked Questions
Explore our FAQ to get quick solutions and tips about Ilumia, your Personal and Professional AI Assistant on WhatsApp.
What is Ilumia and what is its purpose?
Ilumia is a virtual assistant on WhatsApp created by IFÁ Insights, aimed at democratizing access to Generative Artificial Intelligence in Brazil. It enables you to use advanced AI features (like those from ChatGPT) in a straightforward and familiar way, directly through WhatsApp, helping you organize information and provide personalized responses.
What sets Ilumia apart from other AIs or chatbots?
Unlike generic chatbots, Ilumia allows you to upload documents, audio files, and other content to build your own knowledge library. This means responses are personalized based on your specific information. Additionally, the WhatsApp interface makes the experience more direct and accessible, removing the need for complex platforms or apps.
How can Ilumia help me in my daily life?
Ilumia works like an “extension” of your memory. It organizes audio files, documents, meeting notes, reports, and so on, making it easier to find important information and providing summaries or references upon request. This boosts productivity and reduces stress when dealing with large volumes of data, whether for work or study.
Which plans are available for Ilumia, and how do they differ?
Currently, Ilumia offers plans such as Standard, Plus, and Premium. All of them allow you to use documents to generate personalized responses, but they differ in the number of monthly queries, storage capacity, and the amount of audio minutes processed. You can choose the plan that best suits your needs.
How does Ilumia help students and independent professionals?
Ilumia allows you to create personal or shared knowledge libraries. Students, like Henrique in our example, can send class audios, PDFs, and notes to the assistant, which organizes and indexes everything. With just a few taps on WhatsApp, the student can access summaries, reviews, and answers related to those materials. Independent professionals, in turn, can centralize technical content, reports, and contracts, gaining more efficiency when looking up relevant information.
Is it possible to monetize content or offer public libraries for subscribers?
Yes. For specialists and professionals looking to share or sell knowledge, Ilumia offers plans that allow you to create public libraries, where other subscribers can access videos, documents, and audio files. This way, the library owner earns a commission from subscriptions and expands their reach and personal brand.
How can companies benefit from Ilumia?
Companies use Ilumia to create private knowledge libraries, accessible only to authorized employees. This way, internal documents, reports, and customer interactions are organized in a secure repository. Staff can ask specific questions via WhatsApp and get answers based on real company data, speeding up processes, improving decision-making, and boosting productivity.
How does the 7-day free trial period work?
Anyone can start using Ilumia at no cost for 7 days. During this period, you can explore the main features, such as organizing documents, sending audio files, and receiving personalized responses. At the end, if you enjoy the experience, simply keep your subscription to continue benefiting from all the features.
Is it safe to send documents and audio files to Ilumia?
Security and privacy are top priorities. Ilumia uses encryption, secure storage, and data protection practices to ensure that only you or your authorized collaborators have access to the content. However, each individual remains responsible for how they share information and should carefully consider what they choose to send to the assistant.
How do I send files larger than 16MB, and what is the maximum size?
Via WhatsApp, you can attach files up to 16MB. If you need to send something larger, simply type the “/files” command to Ilumia. She will provide a secure link where you can easily upload files up to 1GB in size. Also, if you want to see all available commands, just type “/help” in WhatsApp, and Ilumia will show a list of each command along with its description.
How does Ilumia handle recurring requests and information, such as invoices?
Ilumia indexes and organizes everything you send. For instance, if you receive invoices or orders via audio, simply forward them to the assistant. She groups this information into your library. Then, when you ask about something specific (e.g., prices or purchase dates), Ilumia can retrieve the exact data and provide pertinent information, saving you time and manual effort.
What happens if I forget the information I sent a long time ago?
That’s exactly what Ilumia is for. Even if you’ve forgotten details of a purchase, a technical manual, or an important document, the assistant will search through your organized library and retrieve the precise information. It makes recalling what was “lost” among multiple files or messages effortless. Remember that dream you recorded in an audio file two years ago, described in detail but only vaguely recalled now, prompted by a recent event? Just ask Ilumia!
Can I use Ilumia without advanced technical knowledge?
Yes. That’s one of Ilumia’s biggest advantages: all interactions happen simply through WhatsApp, an app most Brazilians are already familiar with. You can send documents, audio files, or questions, and the assistant will respond clearly and in a friendly manner, without requiring any special technical skills.
Can I ask Ilumia to summarize very long documents or audio files?
Yes, you can. One of Ilumia’s features is the ability to summarize lengthy content. If you have a large PDF or a long meeting audio file, Ilumia can generate a summary of the key points, helping you save time and focus on what truly matters.
How quickly will I see results when using Ilumia?
The impact is usually immediate. As soon as you start sending documents, audio files, or other information, Ilumia begins indexing them and becomes capable of providing contextualized responses. Improvements in productivity, organization, and peace of mind appear within the first few days and tend to grow as you expand your knowledge library. Ilumia’s power lies in the information you feed it, so those who see the quickest results are the ones who begin uploading their most relevant and priority data as soon as they subscribe. This way, you can start consulting and boosting productivity right from the start!
How do I start using Ilumia now?
It’s very simple: just go to the sign-up page or add the assistant’s contact on WhatsApp and follow the instructions. You’ll start with a 7-day free trial to explore the full potential of organizing your content, getting quick answers, and experiencing the power of artificial intelligence in your daily routine.
Still have any questions?
We hope this FAQ has cleared up your questions and shown how Ilumia can transform your personal and professional life. If you have any further questions, feel free to get in touch and discover how AI can be a powerful ally in your daily routine!